Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What is the shipping policy? We only offer a FREE shipping option. Orders are typically processed within 1-2 business days. Standard shipping usually takes 7-10 business days.You may find our Shipping Policy here.

2. I have some trust issues with buying online, how can I feel safe with your organization? Our payment methods are totally approved and powered by Shopify. For further information, please visit Shopify Payments page. 

3. What is the return policy? We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 14 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition. Please contact our customer service team to initiate a return. Here is our Return Policy. 

4. How do I initiate a return or exchange? To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization number and instructions on how to send the item(s) back to us. Here is our Contact details. 

5. What payment methods are accepted? We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal and Apple Pay.

6. How can I contact customer service? You can contact our customer service team by filling out the contact form on our Contact Us page. Alternatively, you can reach us via email at info@only-accessories.com or you can always write to our Customer Service BOT which is always located on the right bottom corner of our pages. 

7. Do you offer international shipping? Yes, we do offer international shipping. Please check our Shipping Policy page for more details.

8. Are your products covered by a warranty? Yes, many of our products come with a manufacturer's warranty. The duration and terms of the warranty vary by product. Please refer to the product description or contact our customer service team or please write to our Live Chat BOT which is always on the right bottom of our pages for more information.

9. Can I modify or cancel my order after it has been placed? If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.

10. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's tracking portal.

11. How can I stay updated on new products and promotions? To stay updated on our latest products, promotions, and special offers, sign up for our exclusive discount and offers using the Chat Box at the bottom right corner of our pages.